REFUND POLICY

At QREAM, we strive to provide our customers with the highest-quality jewelry on the market that meet their expectations. We understand that sometimes a product may not meet your needs or expectations, and we want to make the return process as smooth as possible.


Eligibility for Returns:

To be eligible for a return, the jewelry needs to be in its original state, with all parts complete.

How to Initiate a Return:

To initiate a return, please contact our customer service team at Team@qream.eu. Please provide your order number and a brief explanation of the reason for the return or how we can improve our products.

Return Shipping:

Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item. Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.

In the event that your package arrives damaged, defective, or contains the wrong color/size, we will cover the return shipping costs. You will receive a voucher code that can be applied during the return process. However, for any other return reasons not specified above, the customer will be responsible for the return shipping charges. We recommend using a traceable method to send back the item.

Refund Process:

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original method of payment within 7 business days.

Refunds may take additional time to appear in your account, depending on your financial institution.

Defective or Damaged Items:

If you receive a defective or damaged product, please contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.

Cancellation Policy:

Orders may be canceled within 2 hours of purchase. Please contact our customer service team to cancel your order.

Contact Information:

For any questions or concerns regarding our return policy, please contact our customer service team at Team@qream.eu

 

*BUY ONE GET ONE FREE RETURNS* 

For orders included in the Buy 1 Get 1 Free offer, in order to receive a refund, BOTH items must be returned. If only 1 item is returned we reserve the right to reject the request. 

 

All exchanges contain a $10 processing fee to cover shipping and restocking of the new order.

We do not currently offer free returns labels. We will, of course reimburse the postage fee should you receive the wrong item or an item in error and have to ship it back.