FAQ
Do QREAM pendants come with chains?
Yes, all our pendants include chains, carefully selected to complement their design beautifully.
What materials are used in QREAM jewelry?
Our jewelry is crafted from 316L Stainless Steel, known for its durability and strength. For our gold pieces, we use 18K Gold PVD plating, ensuring a luxurious and lasting finish. Every piece is guaranteed by our lifetime warranty.
Do QREAM pieces tarnish or fade?
No, our jewelry is designed to maintain its brilliance. All pieces are waterproof, sweat-proof, and heat-resistant, ensuring they remain as radiant as the day you received them.
How can I return an item?
To initiate a return, please contact our customer service team at team@qream.eu or fill out our contact form here.
Do you offer refunds?
- Full-price items: Refunds will be issued to the original payment method if returned within 30 days of delivery.
- Sale items or items purchased with a discount code: Eligible for store credit or a gift card.
What is your return policy?
We offer a 30-day exchange or refund guarantee, starting from the day your order is delivered.
Please note:
- Return shipping costs, including customs fees (import duties or taxes), are the responsibility of the customer.
- We recommend using a trackable shipping method or obtaining proof of postage, as we cannot refund or exchange for lost return shipments.
- Orders returned after the 30-day window will either be sent back to the customer or processed for store credit.
Still have questions?
We’re here to help! Feel free to email us at team@qream.eu.
