LIFETIME WARRANTY
At QREAM, we take pride in the quality and durability of our jewelry. Our lifetime warranty is designed to give you peace of mind, but it’s important to clarify what it does and doesn’t cover.
What Our Lifetime Warranty Covers
Our warranty applies exclusively to manufacturing defects or issues that arise from the quality of materials and craftsmanship. This includes:
- Fading or discoloration of the material.
- Loss of plating or tarnishing under normal wear conditions.
- Defects in workmanship, such as faulty clasps or links.
If you encounter any of the above issues, simply send a clear photo of the affected item, along with your order number, to team@qream.eu. We will either process a replacement for you or issue QREAM store credit to choose something else from our collection.
What Our Lifetime Warranty Does Not Cover
To maintain fairness, our warranty does not cover the following:
- Loss or theft of your QREAM jewelry.
- Intentional damage or damage caused by mishandling or improper care.
- Damage caused by third-party alterations or repairs.
- Normal wear and tear, including scratches or dents from everyday use.
- Claims without a photo of the defective item.
Fair Usage Policy
Our warranty operates under a fair usage policy, which ensures that claims are legitimate and not abused. QREAM reserves the right to deny claims if the policy is misused or if the item shows signs of intentional damage.
How to File a Warranty Claim
- Take a clear photo of the affected item, showing the issue.
- Email the photo and your order number to team@qream.eu.
- Our support team will review your claim and process it as quickly as possible.
By adhering to this policy, we ensure that our customers can trust in the lasting quality of QREAM jewelry while maintaining fairness for all.
